When submitting a ticket, there are a couple of things that can be included that will help our developers in identifying and fixing an issue. Also, this may save some time in waiting for messages back and forth between you and the support staff.
1. Open the Warframe Launcher,
2. Click the little gear in the upper right corner
3. Click the Get Logs button
4. Let the process complete and look for a Warframe Logs folder on your desktop
5. Drag the "Warframe Logs" folder onto the 'attach file' field of your support ticket
Once uploaded you should see 3 files listed:
Video clips: It might help us significantly and accelerate the speed we narrow down the issue if you can record how you encountered the issue and send the video clips to us. Please use Fraps or any other video capture software to record the issue, and then attach the clips to your ticket or upload them to Onedrive and share the link to us.
Screenshots: If you see a crazy visual issue, a screenshot can really help us understand what you're seeing.
You can capture a screenshot by pressing F6 in game. The screenshots will then appear in your Pictures folder in your User account folder.
Default directory is: C:\Users\YourWindowsAccountNameHere\Pictures\Warframe or simply %USERPROFILE%\Pictures\Warframe
Or if you are using Steam, you can use Steam's screenshot functionality by pressing F12 in the game. The screenshots will then appear in the screenshots section of the Warframe entry in the game library.
WAR-# number: If or when you experience your crash of Warframe, you should see an error window popped up mentioning the Evolution Engine crashing. Please complete the process and enter any details about what you were doing at the time of the crash. Once completed the crash reporting tool will give you an error number that will look like WAR-123456 With that we can start to narrow down your problem. For more detailed instructions, please click here
Crash DUMP file: If the game crashed without an Evolution crash window or it just automatically closed itself to the desktop without any window popped up, please click here for instructions on how to create a crash dump file.