When submitting a ticket, there are a couple things that can be included that will help our developers in identifying and fixing an issue. Also this may save some time in waiting for messages back and forth between you and the support staff.
EE.log file: This file can be found in the following folders according to your operating system:
- For Windows Vista and above:
- For Windows XP:
%USERPROFILE%\Local Settings\Application Data\Warframe
- The EE.log is a text file and might be displayed as 'EE'.
- Please refrain from rebooting the game before submitting your EE.log. Because each time when you Launch Warframe, the game will automatically flush the old EE.log and replace it with new content. If you have already rebooted the game, please try reproducing the problem in the game again, and type `here` in squad chat when the problem happens, then attach that particular EE.log to your ticket.
Launcher.log file: If experiencing an issue regarding the launcher updating your game client, this file can be found in the same location as the EE.log file.
Screenshots: If you see a crazy visual issue, a screenshot can really help us understand what you're seeing.
You can capture a screenshot by pressing F6 in game. The screenshots will then appear in your Pictures folder in your User account folder.
Default directory is: C:\Users\YourWindowsAccountNameHere\Pictures\Warframe or simply %USERPROFILE%\Pictures\Warframe
Win XP users can find them at the following location: C:\Documents and Settings\YourWindowsAccountName\My Documents\My Pictures\Warframe or %USERPROFILE%\My Documents\My Pictures\Warframe
Or if you are using Steam, you can use Steam's screenshot functionality by pressing F12 in the game. The screenshots will then appear in the screenshots section of the Warframe entry in the game library.
DxDiag.txt file: To find this, you will need to run DxDiag.exe and click on the Save All Information button on the bottom of the window. Then save the file to a directory of your choosing and attach that file to your ticket.
To run DxDiag.exe in Windows Vista and above, simply open the Start Menu and type DxDiag and click on the icon. To run it in WinXP, open the start menu and click on the Run... icon. Then just type in DxDiag to the text box and click OK.
WAR-# number: If or when you experience your crash of Warframe, you should see an error window popped up mentioning the Evolution Engine crashing. Please complete the process and enter any details about what you were doing at the time of the crash. Once completed the crash reporting tool will give you an error number that will look like WAR-123456 With that we can start to narrow down your problem.